Question 1

What are your service areas?

Accepted Answer

Our services are available throughout Richland and Lexington counties.

Question 2

How do you determine pricing for your services?

Accepted Answer

Our pricing structure is determined by the specific service requested, the materials needed, and the overall scope of the project. We ensure transparent and upfront pricing before commencing any work, eliminating any potential surprises. Please complete an inquiry form, and we will promptly provide you with a detailed quote.

Question 3

What is the process for scheduling a service?

Accepted Answer

We kindly request that you complete the inquiry form. Upon submission, you will receive a tailored quote for your review and approval. After that, you can trust us to schedule and execute your cleaning service efficiently.

Question 4

How will you schedule the service with me?

Accepted Answer

Our team will contact you via phone or text to arrange a scheduling time that is convenient for everyone.

Question 5

Can I remain at home while the service is performed?

Accepted Answer

Indeed, we kindly ask for your flexibility to ensure that every area of your home receives the attention it deserves.

Question 6

Do I need to be home?

Accepted Answer

Not at all, most clients prefer to leave a key or key-code for entry.

Question 7

What happens if my personal items are damaged or broken?

Accepted Answer

We take great care in handling your belongings. In the unlikely event of any issues, we are fully insured and will promptly notify you.

Question 8

Do you bring your own supplies?

Accepted Answer

Yes, we provide all supplies and equipment which also helps prevent any liability.

Question 9

What should I do with my pets?

Accepted Answer

We kindly request that you ensure the safety of your pets, particularly if they are known to exhibit aggression or fear in response to loud noises, such as those produced by a vacuum cleaner.

Question 10

How much notice do I need to give if cancelling or rescheduling my service?

Accepted Answer

We kindly request a 48-hour notice to prevent avoid any fees.

Question 11

How do I pay?

Accepted Answer

We accept all major credit cards, cash, or check.

Question 12

Do you clean up after pets?

Accepted Answer

Our services include vacuuming pet hair; however, we do not handle waste removal.

Frequently Asked Questions

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Answers to common questions